No popup ads on deskop

Brave Rewards Brave-Ads Support
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1

Briefly describe your issue:

I didn’t receive any popup ads for a long time(couple months). I use vpn occasionally, so I thought this can be the issue, so I reinstalled the browser yesterday and started from zero again, but I still didn’t get any ads. I wen to brave://rewards-internals logs and this I found:

[24. 10. 2021, 9:25:49,7 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 9:26:40,1 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 9:32:17,0 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 9:55:23,6 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 9:55:23,6 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 10:01:18,2 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 10:01:18,2 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 10:02:23,6 AM:ERROR:publisher.cc(774)] Publisher info not found
[24. 10. 2021, 10:24:19,9 AM:ERROR:publisher.cc(774)] Publisher info not found

I also searched solutions how to fix this problem, here on this forum. But none of them worked for me.

What Operating System and Brave version are you using (Menu --> About Brave)?

Win10 Brave version: V1.31.87

Is your browser wallet currently verified? (yes/no)

No

Have you been able to successfully receive payments in the past?

Yes

Are you using a VPN? (yes/no)

Yes

Are you in a supported region (see here for list of supported regions)?

Yes

2

Thanks for “help” brave community.

3

Due to the fact that I’m not using a VPN I have the same problem. I don’t receive ads anymore for some time now. The sponsored wallpapers on NewTab are the only ones which increase my Ad counter for about a month now.

Normally I have earned around 5 to 6 BATs at the end of the month for the last time… now it are only 1.4 at the moment and this only because of the sponsored wallpapers.

My specs:
Windows Version: 21H1 (Build 19043.1320)
Region: Germany
Brave Version: 1.31.87 Chromium: 95.0.4638.54 (Official Build) (64-Bit)

In my brave://rewards-internals I also found this:
[26. Okt. 2021, 8:04:16,8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[26. Okt. 2021, 8:04:16,8 PM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[26. Okt. 2021, 8:16:48,9 PM:ERROR:publisher.cc(774)] Publisher info not found
[26. Okt. 2021, 8:18:37,6 PM:ERROR:publisher.cc(774)] Publisher info not found
[26. Okt. 2021, 8:55:49,0 PM:ERROR:publisher.cc(774)] Publisher info not found
[26. Okt. 2021, 8:56:31,1 PM:ERROR:publisher.cc(774)] Publisher info not found
[26. Okt. 2021, 9:14:56,4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[26. Okt. 2021, 9:14:56,4 PM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[26. Okt. 2021, 9:17:45,5 PM:ERROR:publisher.cc(774)] Publisher info not found

I already deleted the ads_service folder to rebuild the ads catalog and restarted Brave but this also didn’t help to fix this problem. I’m still receiving any single Ad since then.

@Mattches @steeven: Can you help here?

4

Can you both please send me a DM with the wallet payment ID of the device you’re not seeing ads any longer on? You can find the ID on your brave://rewards-internals page.

5

For sure, I wrote you a PN with the necessary data. Thanks for your help.

6

I sent you DM yesterday. :slightly_smiling_face:

7

Thank you for sending me the information. I am going through a large backlog of DMs/issue right now and appreciate your patience as I work through them. I will get to your messages as soon as possible.

Thank you.

1 Like
8

I had the same problem after browser upgrade and fixed it using the tip on this page:

Might be worth a try.

9

Since yesterday the problem with ads seems to be solved. I don’t know what happened but ads start appearing again.

image

2 Likes
10

Unfortunately not for me. Are there any news? The ads still don’t work at my browser… so many BATs lost. That’s a pity.

11

Same here since the last days of October. I did all the troubleshootings that i saw in the community and nothing works.

12

Same here. I have not received a single ad since August: No payout, no ads, next payment in October?

13

Very strange… yesterday the ads suddenly worked without problems and today I have the same problems as the last weeks. That’s strange.

14

Hi,
I am not receiving any ads for a week or so on my Mac. The rewards counter stays the same even though i regularly see desktop images such as ByBit and similar which usually increment rewards. I am not using VPN.

1 Like
15

Hi, I have just updated Brave browser and rewards are working again.

2 Likes
16

Unfortunately this has not worked for me. I also have tested to deactivate ads, restart the browser, activate it again but nothing helped to receive ads again.

1 Like
17

Nothing helps. I haven’t had an ad since August.
Brave support is aware but seems unable to fix it.
This is what it looks like:

Screenshot_2021-11-20_074744
Screenshot_2021-11-20_074744813×472 65.9 KB

30 day ad history is empty of course.
Brave support is aware that ads are not working but are unable or unwilling to fix it.

1 Like
18

have they worked before ? what is the number of ads you have set in settings? and did you check system settings/notification center to ensure Brave is enable to deliver notifications

19

Oh yes of course. Otherwise I wouldn’t have earned the BATs that I have so far.
Ads stopped working in August. Initially it seemed this was due to my wallet got flagged for no reason. But even after support lifted the flag weeks ago, there are no more ads showing.
Of course my Brave is set to receive ads (10 per hour) and notifications are working: https://support.brave.com/hc/en-us/articles/360058972091-Push-Notification-Test

20

The notifications work well at my computer but I still don’t receive any ads:

image
image1784×1388 364 KB