No payout on viewing sponsored image for many days. Errors in logs

I am not paid on viewing sponsored image for many days.

I went to rewards-internals to see the log. This is what I see.

[02 Aug 2021, 10:17:38.3 am:VERBOSE2:permission_rule_util.cc(23)] You have exceeded the allowed new tab page ads per day
[02 Aug 2021, 10:17:38.3 am:INFO:new_tab_page_ad.cc(47)] New tab page ad: Not allowed due to permission rules
[02 Aug 2021, 10:17:38.3 am:INFO:ads_impl.cc(742)] Failed to fire new tab page ad kViewed event for uuid xxxx-xxxx-xxxx-xxxx-xxxx-xxxx and creative instance id xxxxxx-xxx-xxx-xxx-xxxx-xxxx-xxx
[02 Aug 2021, 10:17:38.4 am:VERBOSE3:new_tab_page_ad_event_served.cc(24)] Served new tab page ad with uuid xxx-xxx-xxxxx-xxx-xxxx-xxxx-xxx and creative instance id xxx-xxx-xx-xx-xx-xxxx
[02 Aug 2021, 10:17:38.4 am:INFO:ads_impl.cc(161)] Visited URL is not supported
[02 Aug 2021, 10:17:38.4 am:INFO:ads_impl.cc(183)] Visited URL is not supported
[02 Aug 2021, 10:17:38.4 am:VERBOSE5:ledger_impl.cc(145)]

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Could You please let me know how to access these logs on my PC?
Running Win 11 , Latest Version of Brave

According to your log you have exceeded the allowable adds for the day.

Go to brave://rewards-internals/ and click on Log and then on the Refresh button

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It is 6 days already. Same error and not paid

Just checked my own logs and see I have the same problem. I though you just reached your daily limit but I see I am also getting this message ‘you have exceeded the allowable adds for the day’ even though I’ve only had a single add in the past 48 hours.

None of my New Tab promotional images/ads are registered or added to my balance. When checking my log I see te followig error:

Failed to process purchase intent signal for visited URL due to uninitialized purchase intent resource

I have the same problem, in my own logs there are a lots of same bugs, but the weird is I’am not connected to the this browse in some of those days…
It is so weird!

[31 de jul. de 2021, 1:14:53,4 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 1:14:53,4 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 1:14:53,4 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 1:14:53,4 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 1:47:28,2 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 1:47:28,2 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 1:47:28,2 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 1:47:28,2 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 2:44:33,0 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 2:44:33,0 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 2:44:33,0 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 2:44:33,0 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:02:46,9 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:02:46,9 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:02:46,9 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 3:02:46,9 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 3:54:34,1 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:54:40,4 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:54:40,4 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 3:54:40,4 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 3:55:40,9 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 3:55:40,9 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 3:55:40,9 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 4:14:23,7 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[31 de jul. de 2021, 4:14:23,7 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 4:14:23,7 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 4:14:23,7 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[31 de jul. de 2021, 4:32:01,3 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[31 de jul. de 2021, 4:32:01,3 p. m.:ERROR:uphold.cc(158)] Couldn’t get balance
[31 de jul. de 2021, 4:32:01,3 p. m.:ERROR:wallet_balance.cc(150)] Can’t get uphold balance

UPDATE: Rewards being paid again as from this morning. Not sure what was going on the past couple of days but the rewards is working fine again as from this morning.

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Ads rewards system is still unstable and unreliable on the user point of view … :laughing:

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I have to agree, I posted earlier everything is wroking, well guess what, got paid for two ads and nothing since then. Just plenty of errors in the log about urls not being right, ads not allowed and what not.

This is honestly not worth it, not for the amount you get paid for an ad. Less stress just to load Chrome again with addblock.

I too not received the Sponsored image ad for past 5 days
It shows like this:

[Aug 04, 2021, 5:07:03.4 PM:ERROR:wallet.cc(178)] Claiming tokens failed

The problem persists, but in my opinion it is of interest only to us here…

I think they fixed it …

Hi. This error is not for NTP SI. However, if you are experiencing not being paid for sponsored images the next hotfix for 1.27 will have a fix. We looking at releasing this hotfix today. Thank you. Terry

Hi, [31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:get_available.cc(69)] Unexpected HTTP status: -1 [31 de jul. de 2021, 2:04:37,5 p. m.:ERROR:get_card.cc(44)] Unexpected HTTP status: -1 are different errors and not related to this thread, please open a new post so that we can help. Thank you

This error is related to this bug and will be fixed in the 1.27.x HF.

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