I’m stuck and unable to do anything. On my smartphone i get ads but can’t receive BATs to my wallet since i reached cap (sent request to unlink inactive accounts) and on other PC i have zero problems.
Can you please fill out the information requested in the template below for all your devices with problems? Make sure to differentiate the questions by device. Especially need to know if you’ve ever received rewards in your Uphold account.
Template from Rewards Support editor:
Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->
Briefly describe your issue:
What Operating System and Brave version are you using ( Menu --> About Brave )?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I received all the ads from the beggining (March 2021). Error described in first post happened maybe 3 weeks ago and till now zero ads and no option to resolve verification problem
Windows 11 - Brave version 1.36.122
Yes, uphold wallet is verified although Brave Browser shows an error that it’s not. Screenshot in first post
Yes, like i said, no problems in past
No
Yes i am and it’s Poland
Android 11, no custom roms, official version and yes, it passes SafetyNet
Yes i did, i turned off autocontribute on all my accounts
Here is a link to a post similar to your Uphold situation, I think, the sequence of events is still unclear to me but maybe it will help. You can follow the instructions there if it is the same situation.
If you have reached your linking limit, you will not be able to verify your Android device until a slot is opened. Requests go in a queue and it can take weeks to over a month for them to get to you. If you haven’t received a response in over a month, you might want to DM the moderators and ask to check on the status. You may or may not get a response.
Your account may have been flagged. Send a direct message to the moderators and include the following information for each of your devices:
Copy/paste your Wallet ID (found on brave://rewards-internals )
Your OS and Brave version (first three lines in brave://version )
A screenshot of your Rewards panel in `Settings → Brave Rewards
Mattches and Steeven are the moderators who handle most of the rewards issues.
How to DM a moderator:
Click on their icon and select the Message button in the top right corner or
You can go to your profile and create a new message in Messages.
We’ll need to take a look at the log files of users experiencing this issue to get more information.
For anyone encountering this issue please follow these instructions :
Enable Enable Brave Rewards Verbose logging inside of brave://flags . (Relaunch if prompted)
(If Verbose Logging was already on, please restart your browser)
Go to brave://rewards-internals and click on Logs
Open the Rewards panel and disconnect your browser wallet from Uphold. Once disconnected go through the attempts to re-verify your browser with Uphold.
Return to your brave://rewards-internals page andDownload your logs.