No BAT received since January

Verified Uphold wallet was receiving BAT just fine for a while, but stopped in Jan.
I haven’t received any BAT in months, despite still being shown ads and my browsers on my different machines saying I’ve accumulated and claimed BAT.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows, 1.24.85

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? A while ago

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No/sometimes

Are you in a supported region (see here for list of supported regions)? Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes