No ads since update to Version 1.25.68 Chromium: 91.0.4472.77 (Official Build) (64-bit)

Briefly describe your issue:
No popup ads since update to version 1.25.68. Sponsor images is still working.
Rewards Internal Logs:
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[May 28, 2021, 8:45:22.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 28, 2021, 8:45:22.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 28, 2021, 8:45:49.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 28, 2021, 8:45:49.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 28, 2021, 8:45:49.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 28, 2021, 8:45:49.4 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 28, 2021, 8:46:08.1 AM:ERROR:ad_rewards.cc(280)] Payment balance is not ready
[May 28, 2021, 9:00:26.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 28, 2021, 9:00:26.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 29, 2021, 8:50:06.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 29, 2021, 8:50:06.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 29, 2021, 10:38:13.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 29, 2021, 10:38:13.0 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 29, 2021, 11:04:10.0 AM:ERROR:publisher.cc(763)] Publisher info not found
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[May 30, 2021, 8:00:24.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 8:00:24.7 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 8:01:33.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 8:01:33.5 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 8:01:33.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 8:01:33.6 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 30, 2021, 9:25:26.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 9:25:26.3 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 9:26:11.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 9:26:11.6 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 9:28:06.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 9:28:06.6 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 9:59:06.7 AM:ERROR:publisher.cc(763)] Publisher info not found
[May 30, 2021, 10:08:57.5 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:08:57.5 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 10:09:17.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:09:17.0 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 30, 2021, 10:31:28.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:31:28.6 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 10:32:12.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:32:12.8 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 10:42:15.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:42:15.6 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 30, 2021, 10:42:52.5 AM:ERROR:database_unblinded_token.cc(87)] Response is wrong
[May 30, 2021, 10:42:52.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:42:52.8 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 10:43:49.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:43:49.7 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 30, 2021, 10:44:47.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:44:47.4 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 10:52:40.1 AM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
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[May 30, 2021, 10:53:11.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:53:11.8 AM:ERROR:wallet.cc(162)] Claiming tokens failed
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[May 30, 2021, 10:55:56.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 10:55:56.2 AM:ERROR:wallet.cc(162)] Claiming tokens failed
[May 30, 2021, 11:32:43.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[May 30, 2021, 11:32:43.7 AM:ERROR:wallet.cc(162)] Claiming tokens failed

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 7 SP1
Version 1.25.68 Chromium: 91.0.4472.77 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Wallet created: 04/25/2019, 08:14:16 AM

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

1 Like

Same issue with me. Kindly fix it

1 Like

New update reduce reward upcoming future dec user because ads pay less why all waste our time to small amount

@Sandeepmoun Stop spamming other people’s threads with your unrelated issues. The value of BAT and the price per ad are set by the market, not by Brave.

same… seems like with every new update come new bug.
:confused: :confused: :confused:

This is not a bug but intentional. See this-

1 Like

Thanks for the info @Aman_M but this doesn’t explain why sampson codes shows a lot of ad campaigns in my region but I havn’t had any popup ads in nearly a week. I just keep getting the same sponsored images over and over again.

Does anybody from @Bravesupport team have any answers?