hi. i am not receiving ads on my window 10 laptop although i have turned on ads (5). need help .thank you Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
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Description of the issue: How can this issue be reproduced?
For a few months I calculate that before March in Spain you could not have ads, but since March it could be created. I have been receiving ads for 2 months and now I have not.
I have installed the browser, restored the wallet and everything remains the same. I do not see any ADS and I can not access the notifications of this month that I had 35 within the announcements section of the settings of the same, where I put the like and put the heart.
Something happens but I want to know if someone knows when they are going to solve it because we are not receiving ads and therefore we are not receiving money.
If you had already read the FAQ an none of this matches your situation.
Just to mention, this month lots of users had been reporting that they don’t receive ads since last payout (that also matches with the new update) and aperently is only affecting windows and mac users. I really don’t know if the issue is resolve, but since i still see threads with the same title (" i not receiving ads") i think not.
Today i have read a comment from a user with the problem described saying that on nightly versión was displaying ads, so probably the issue is in stable versión since the last update. I have a Windows machine also with the same problem, i have tried what this user said and, yes nightly on Windows is reciving ads while stable no.
In mean while developers are working in a proper solution.
In any case, on the last points of my comment, i do not know if it fits in your situation, but is good to know that an issue exist.
Download nightly and actívate rewards on there, if you get ads, well someting is happening with your stable channel.
I do not know why, but this month, since the “month issue” i haven’t receive ads on windows 10 like most of you. One day a user on other thread told us that nightly channel was receiving ads while stable no. I check that out and surprisely it worked.
Thanks for the advice. I am already using the latest stable version. The strange thing is that I have another Windows 10 PC which the ads appear fine on, but on this one they do not. As I say, all trouble-shooting steps have been carried out too.