Never received BAT


#1

Hello,

10 days ago I transferred 0.12481 Ether to my Brave Rewards Ethereum wallet address. However, these funds have not yet been converted to BAT and do not appear in my Brave Rewards balance.

The block confirmation can be found below:

https://etherscan.io/address/0x6589b1c90b0C063e6d9EE78F820E773817361b84

I would appreciate any help you can provide to resolve this issue.


#2

cc @LaurenWags for assistance here. :slightly_smiling_face:


#3

Could you send your OS and Brave versions?

Thanks,
Lauren


#4

Hi Lauren, thanks for the reply.

OS: Windows 10 x64
Brave: 0.58.18


#5

Hi @zg92b1

Could you please do the following:
Navigate to C:\Users(your username)\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default
Open the ledger_state file (a text editor is fine, you will not be saving any changes to this file)
Near the top of the file you should see things like paymentId, addressBAT, addressBTC, etc
Please private message me the following:
paymentId
addressBAT
addressBTC
addressCARD_ID
addressETH
addressLTC

If you’re unsure how to private message me on this forum you just click on my name and on the popup there will be a Message button. Click on that and you’ve opened a message with me :slight_smile:

Thanks!
Lauren