Need to restart the iPhone to connect vpn

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Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:

How can this issue be reproduced?

  1. Open brave in UAE
  2. Click on brave vpn
  3. System tries to connect but nothing happen, and mobile has no internet connectivity.
  4. Restart the device
  5. The system shows vpn is connected

Expected result:
The system should connect vpn without the need to restart

Brave Version( check About Brave):

Version 1.34.1 (22.1.20.22)

Mobile Device details
iPhone 13 max pro

Additional Information:

2

Hello!

I do apologize for this inconvenience. We cannot guarantee connections in the UAE as our services are likely blocked in this region. Are you able to connect over a cellular connection without rebooting your device? Likewise, are you able to connect over WiFi without rebooting your device? Please let me know what host you are connecting to when you are able to connect.

If you prefer, you can send an email directly to us by opening Brave Settings > Brave Firewall + VPN > Contact Technical Support so we can look into this in further detail.

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