Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
I have updated Brave Nightly to the latest build (15.52.51).
Whenever I try to open brave browser, it crashes. Android shows “brave keeps stopping”.
I wanna restore my bookmarks. I didn’t clear storage and cache after updating. And unfortunately I didn’t create a Sync chain and can’t open Brave now in order2do so.
Using Android 12.
I have updated Brave Nightly to the latest build (15.52.51).
Whenever I try to open brave browser, it crashes. Android shows “brave keeps stopping”.
I didn’t clear storage and cache after updating. And unfortunately I didn’t create a Sync chain (never did a sync) and can’t open Brave now in order2do so.
If you long-press the app icon, are you presented with the option to open a New Tab, or a New Private Tab? If so, do either of those options successfully launch a usable instance of Brave?
Side Note: It goes without saying, but Nightly builds are advertised as being more brittle, and carry a higher risk than other builds. Please only use nightly builds in parallel to a more stable instance of Brave (you can use Brave Sync to keep passwords and more up-to-date between your stable and nightly builds).
There is no other supported route for bookmark recovery in this scenario. That said, if the crashes only started happening after Nightly updated, it may be that the one of the next Nightly builds resolves whatever issue you’re facing. Am I correct in understanding that there was no crash before the update to 1.52.51, and it began immediately to crash after?
Please let me know what type of device you’re using (e.g. model, manufacturer, Android OS version). That will help us determine the appropriate APK for you to install.
Note that at this point, I cannot guarantee recovery of the bookmarks. To reiterate, Nightly builds are known to be brittle. I do hope we can resolve this issue for you, however, without the loss of any data.
