Hey, did you get the refund??
Now i ended up in this situation too and idk what to do
Hello Brave Support Team,
I would like to ask for assistance on refunding my accidental purchase on the VPN yearly subscription.
I forgot to unsubscribe on time after the trial period and was surprised when 6500 inr was suddenly deducted from my bank account. That money was supposed to be used to pay off my uni semester fees.
I did not use the product much, only for testing its effectivity. It was effective but I don’t need the service right now since I am struggling financially. If I had the funds, I would use the service. But circumstances won’t allow me at the moment.
I would greatly appreciate help from the Brave Support Team for processing the refund. I badly need the funds to pay for my fees.
I have already sent a ticket with the number: 318440
Thank you so much! You guys make great products but I just can’t afford it right now.
1 Like
They should be looking into it and replying when able, though will be through the email you provided in your ticket.
Let me cc: @B-Lee as they are one of the people who handles these just so they can take a look.
Hopefully you or her remember to come back and provide feedback (or mark this solved at least) once the ticket is handled.
1 Like
It been two days they havent responded yet, do this take this time normaly?
@Albertj05 yes, especially since it’s the weekend. They usually only work the weekdays. They typically have weekends and American holidays off.
That said, it is normal for it to take 3-5 business days for them to see a ticket and try to respond.
Hey man, sorry to disturb you again, but is there any hope I could get the money? Since I did this through Google Play (they denied my request), I don’t think my email is registered with Brave.
Did cases like mine end up in a refund?
Thank you for responding.
1 Like
@Albertj05 they look at each request on a case by case basis. There have been people in situations like yours where Brave went beyond what is required and refunded the money anyway just to be considerate. As you can imagine, they can’t do that for everyone though or they’d be out a lot of money from people abusing it.
Since I don’t work for Brave and am only another user like yourself, I couldn’t begin to answer about your situation specifically or to know what they look at in making a decision. But I do know they will always try to make the fairest decision as they can.
Did you get nay refund ??
Did you get nay refund?
Did you get any refund ?
Hello, im on the same voat now, did you get any refund?
Hey did you get nay refund, im on the same boat now
Did you get nay refund tho?
Did you get any refund tho??
Did you get any refund?
Hello, didnyou get any refund? Im on the same boat too
Did you get the refund??
Hey, today i received a mail saying that i will get the refund in 5 days. Thank you for the support and brave support team is the best
Edit : it has been credited to my bank. Thank you brave, you guys rock
2 Likes