Need help with no payment of BAT in May

Brave Rewards Rewards Support
#1

I’m new to the community but have been using Brave since perhaps Oct. or Nov. 2020. For the first time in early May, I never received my BAT payout. I had not changed any settings, but finally have had the time to start to debug this problem. I know there were issues, and I waited to see if I would receive payment, but it never happened.

So, I need some pointers on where to start to debug this and resolve this issue, if it’s still possible. I have Brave on my iOS phone and my Mac laptop. Both are used frequently and both had BAT accrued during April.

So where do I start to figure out what happened? Can someone cut through the massive discussion board here with all these threads and just help by pointed me in a starting place? Thanks.

1 Like
#2

So, you have BATs right? have you connected your brave to uphold?

#3

Yes, from when I started using Brave (let’s say Oct) until May, I was connected (think I still am…) and receiving two payments a month on or about the 6th/7th. I think in Dec. I created an Uphold wallet and moved the BAT there. I can still log into the wallet, and see the tokens, price change, etc.

I just never received any BAT on May 6/7.

1 Like
#4

I see, yes I have seen many cases like that in Brave community, I guess brave is not stable yet, it is still in Beta version. Or it is just a problem with uphold. I also haven’t receive a reply from Brave due my BATs not moving to my uphold.

#5

Please provide the information requested in the template you deleted from your post. Also, read here to see whether this addresses your issue:

#6

I don’t think the relinking of the Uphold account issue fixed anything. I had accrued estimated BAT during April, but nothing seemed to be paid out to the browser or Uphold in early May. I have unlinked and relinked, but… there seems to be no change to my current BAT in my Uphold account.

Briefly describe your issue:. Payments from early May (via Brave on my phone and laptop ) seem to never have been made and I saw no transfer to my Uphold account in that time.

What Operating System and Brave version are you using ( Menu --> About Brave )?

Mac OS 11.3.1 / Brave: V1.25.68
and
iOS 14.6 / Brave: 1.25.1

Is your browser wallet currently verified? (yes/no) YES

What date did you verify your wallet?. Unsure, but I suspect on 11/7/20, when I signed up and connected it to Brave. (Is that ‘verification’? Not sure what exactly that term means, and I can’t find any verification date in Brave/Uphold).

Have you been able to successfully receive payments in the past? Yes, from 11/20 through 4/21, payments were made each month, rountinely.

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes, (USA)

Does your device pass the SafteyNet check (Android only)? N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??. Yes. (Thought I may have had it on for my phone and now recently shut it off… it recently said I was supporting 6 contributors, but could not find which ones, how to review/shut them off, so I shut it all off. Brave on the laptop has always been off.

#7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.