I have found the problem.
I only have 3 extensions, a password manager,Microsoft outlook(for my calendar) & Bitdefender anti tracker.It turns out that Bit defender anti tracker blocks My5(when I asked Bitdefender if it was their anti tracker causing the problem they said it was impossible for their anti tracker to block My5) I took them at their word.
I decided to try switching off my apps in sequence & found that Bit defender was the problem.My5 works perfectly now I have switched off anti tracker.
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