My secret phrase is not working

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Hello, my Windows computer had a Blue Screen of Death and I lost all apps of my computer, but I saved a screenshot of the secret phrase. I reinstalled Windows and Brave, but when i went to Brave Rewards and entered all secrets words, it didn’t worked… Can you help me because i want to recover the BAT tokens ?

@3a7290b084c226da0dcb ,
This is likely due to the fact that all the BAT in your browser wallet was virtual. Can you tell me if, when you entered the phrase, if any error was thrown? Additionally, how many words long was the backup phrase?

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