My rewards are gone. Please help

I was updating my phone. It won’t restart after the update. Have to do a factory reset. I lost all my 18.250 coins plus the current month earnings. This is the 2nd time it happened to me. The 1st time I lost about 10 coins. Since there is no way to get the access of the wallet, I need help to recover those.

Please contact me thru my email then I will provide my mobile information.

Thank you very much.

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