Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
I’ve just gotten a new phone and tried to sync with my old phone. I used the new phone to scan the qr code on the old phone and my new phone was added to the sync chain. I then chose to sync everything and entered my pattern.
However, nothing was synced.
Then a notification from brave appeared saying “sync isn’t working. To start sync, enter your passphrase”. I tapped on the notification but all it did was bringing me back to the sync options page. On that note, what’s a passphrase?
How can this issue be reproduced?
- Scan a qr code with the sync option
- Tap brave notification to enter passphrase
- Notification showed no ways to enter passphrase
Expected result:
Fully synced browsers between 2 phones
Brave Version( check About Brave):
Brave 1.65.114, Chromium 124.0.6367.60
Same version on both phones
Mobile Device details
New phone: poco x6 5g. Android version 13
Old phone: Mi 9T pro. Android version 11
Additional Information:
I tried to sync everything on both phones but it still didn’t work.