My friends Tips are not being received to my channels

My friend sent tips to two of my channels 01/30/20. But after logging in to my account it shows I have not received any new tips.

I asked if the tips appeared on her tips pages and she said yes.
She sent me a screenshot of her total tips this month page. If you can help out in any way that’d be nice.

A post was merged into an existing topic: Tipped over 48h ago but still no BAT in account, plus Windows browser says it can’t tip