Briefly describe your issue:*
My Brave tokens earned get moved to my UpHold account but then leave my UpHold account and go missing. I’ve asked UpHold and they inform me it’s something to do with the status in my brave page.
I don’t seem to be able to resolve this issue and I want my Brave tokens back.
Why use the platforms, if my tokens are being taken away
And why is it not possible to email customer service or a human being?
How much? Is it possible you have Auto-Contribute still on? It’s on by default. You can check it at brave://rewards/ or by going to hamburger menu (three lines or three dots depending on your OS) → Brave Rewards and you should see something like the screenshot below:
Again, it’s on by default and will reduce by 1 BAT per profile connected.
If it’s Auto-Contribute then it’s because that’s the primary concept of Brave. The browser automatically blocks ads, which is how Creators earn a living. Rather than them completely losing all their money, Brave has it set up that we earn BAT and get to determine how we want to distribute that money. So if we decide which websites to support.
That said, you are in full control of that. It’s just monitoring to know what settings you have enabled and to be aware if you’re tipping anyone.
Hello, we are human beings. The reason you’re directed to come here first is because often the answers to questions or issues already exist. If people take the time to search for them instead of rushing to post, they’d have a solution and know what to do. That’s the theory at least, though I have to admit most people are too lazy to search for similar issues.
So the process is this:
User searches Community and Help guides to look for similar issues and to find answers.
If they can’t find anything similar, they create a topic where Support and Users attempt to solve problems. This is a faster turnaround for problems and can solve 99% of issues.
If the solution can’t be found by the above or it requires personal information, then Users are directed to complete a support ticket. For example, a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 Then all contact will occur directly from Support via email in the order it was received. This can take as little as 3-5 business days and as long as a month or more. It all depends on your issue, how many support tickets have been created, etc.
As you can imagine, if everything jumped straight to emails, then there would be a significant backlog and would be wasting a lot of time.
I mean, let’s even look at your topic. When you created it, there was a template provided and you were asked to answer some questions. It would have looked something like below:
Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:
- How do I opt into Brave Ads?
- Why am I not seeing Brave Ads?
- Windows 10 Ads Troubleshooting
- Rewards FAQ
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->Briefly describe your issue:
What Operating System and Brave version are you using (
Menu --> About Brave)?Is your Brave Rewards Profile currently verified? (yes/no)
What date did you connect a your Brave Rewards Profile?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices?
Did you notice the links they provide to some FAQ? See where they then ask you about information about Auto-Contribute and all? But you chose to delete that entire template and provided absolutely no information at all. Meaning they would have gotten your email with just your basic complaint but then would have to contact you to ask for more information and to just repeat what’s already there. If you had looked, you might have actually had your answer already.
NOTE
Just so you don’t get mixed up. You’ll see I’m a Community Ninja. That just means I’m active here and try to help people. I don’t work for Brave. I’m just another User like you.
Thank you, much appreciated - I’ve turned off the Auto-Contribute and hope this stops my Brave tokens leaving my Up Hold account.
Am I able to get back the Brave tokens which left my UpHold account?? where have they gone?
Thanks for your time
Not typically. You could always open a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 to see if they can help you, but usually isn’t done.
To Creators. I’m going to quote you from Brave’s FAQ, which you can see at https://support.brave.com/hc/en-us/articles/360027276731-Brave-Rewards-FAQ
How does Auto-Contribute calculate these percentages I’m seeing? What is “Attention”?
Attention roughly corresponds to the proportion of time spent on a site per month.
With Auto-Contribute, your browser tallies the attention you spend on the sites you visit and divides up a monthly BAT contribution among sites based on your attention. Nobody will know which sites you visit or support — including us here at Brave Software.
For example, if you spend 5% of your time on brave.com in a given month, then the browser will assign roughly 5% of your attention to brave.com in your Auto-Contribute table. When it is time to make your monthly Auto-Contribute contribution, Brave Rewards will divide your monthly budget according to these percentages.
If your monthly budget is set to 100 BAT and brave.com received 5% of your attention, then brave.com will receive a 5 BAT contribution for that month.
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