My BAT will not transfer into my wallet

Support and Troubleshooting
#1

Description of the issue:
Despite my payment date having passed, and my Rewards Settings page displaying that I have 1.76 BAT, I am unable to access these funds in any way. They do not appear in my Uphold wallet, and there is no “claim” button that will transfer them. I have no way to use or view these BAT, nor any way to confirm that they actually exist.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
no steps, it is impossible NOT to reproduce.
Actual Result (gifs and screenshots are welcome!):

image
image1209×676 81.9 KB
Screenshot 2021-03-06 132618
Screenshot 2021-03-06 1326181138×685 81.6 KB

Expected result:

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):
newest version of Brave, on Windows 10

Additional Information:

1 Like
#2

@YungCelly your wallet is verified, that means the bat will be sent you your uphold account automatically at the latest on Monday since the payments are still in process.

#3

Thank you for the response. It is Monday and I still have not received payment.

#4

:man_facepalming:, payments are still processing :grin:, follow this

#5

Thank you, that is exactly what I needed to read. Seems like the payout status indicator should be something that is displayed in the rewards settings. I can’t imagine why that isn’t the case, but I assume there is a rational reason. That kind of lack of certainty and difficulty of finding information is really what turns a lot of people off to crypto and companies like Brave, I suggest they include a shortened version of that post in the rewards settings page itself. Thank you again though.

#6

well, there’s a “feature request” section in this forum :grinning_face_with_smiling_eyes: and I don’t mean to be rude but that link I provided to you, you could have found it yourself if you had searched enough :bowing_man:

#7

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