My bat disappeared when connected to uphold

Brave Rewards Rewards Support
,
1

Briefly describe your issue:
I had 19 bat collected since December, so I connected my uphold wallet and my 19 bat was replaced by the 15 bat I had in uphold and the 19 bat disappeared.

What Operating System and Brave version are you using (Menu --> About Brave)?
Android, brave: 1.48.171
Is your Brave Rewards Profile currently verified? (yes/no)
Yes
What date did you connect a your Brave Rewards Profile?
1/30/23
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
Yes
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Yes
Have you manually turned off Auto-contribute on all of your devices?
Yes

Ticket id: 182394

2

Since it seems it’s been around 24 hours since you connected, I’ll suggest you to raise a ticket at

Share the ticket id so if a team member sees this post it might expedite the process

3

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