My balance become zero after I verified my wallet

Brave Rewards Rewards (Uphold)
1

Hello
Two days ago, I manage to claim my rewards which was 2.250 BAT then I verified my wallet and link it with Uphold ( as you know uphold requires 2 BATs to verify your account) after the verification is done I noticed that the 2.25 BAT gone, I looked for it in Uphold but nothing is shown.
thought the problem might be in my account so I reached out to Uphold support they responded that everything looks good.
I have no idea what going on, is that normal?
Because as you mentioned before “For example, if you had 14 BAT in your browser prior to verifying, then after you’ve successfully verified and linked a custodial account to your browser, you should see that 14 BAT automatically appear inside your custodial account’s BAT balance. (Please allow up to 30 minutes for your BAT to appear in your custodial account.)”
I waited more than a day but nothing appeared in my custodial account.

OS: Android 11
Brave browser version: 1.37.112 Chromium: 100.0.4896.79 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)

  • yes, it is verified

What date did you verify your wallet?

  • April 8, 2022

Have you been able to successfully receive payments in the past?

  • It’s my first time so I can not answer this question.

Are you using a VPN? (yes/no)

  • No

Are you in a supported region?

  • yes

Does your device pass the [SafteyNet] check ?

  • yes

Have you fully completed [Uphold’s CDD] requirements?

  • yes

Regards,

2

We are actively working to ensure that each user receives the correct amount of BAT for the April payout. If you have received less BAT than expected this month, please note that payments to verified wallets and claims for unverified wallets will continue to process through next week. Thank you for your patience as we work to complete your payments.

To ensure that future payouts go more smoothly, we will be investing additional time and resources into improving tooling and communication around the payout process. We thank you for your patience and continued support of Brave Rewards.

Please follow this thread for further updates regarding April payments - Ads Payout Status Update.

Thank you for your patience!

3

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