My account with my brave rewards problem

Dear support,

Sorry in advance for my bad English. If you have a French support, it s could be helpful.

Recently, I have update my brave app. And now, in the brave reward folder : he ask me to transfert an old account. « Transférer un ancien portefeuille »
The way explain to do it, doesn’t work.
Ask to scan a QR code, in a special emplacement on my computer…

Could you help me to recovery my old account? Doesn’t want to lose my bat…

iPhone 11pro
Version IOS :
Version 1.22.2 (21.1.21.11)

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.


Description of the issue:

How can this issue be reproduced?

Expected result:

Brave Version( check About Brave):

Mobile Device details

Additional Information:

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Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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You should DM @steeven instead of posting the internals publicly… Just click on @steeven’s profile pic in this thread, then click the Message button and post your info…

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Many thanks !
Sorry for my mistake

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no worries! hopeully everything gets worked out… :+1:

Sorry @steeven, have you receive my private message and information?

Somebody could help me?

Dear Steven, or any admin or support team…

Somebody can try to help me please?

Ok i have find a solution…