Wallet payment ID would be required in the ticket form and will be found at: brave://rewards-internals/
(If, somehow, you cannot locate your Wallet Payment ID, then try using your e-mail address in the entry field.)
Please DO NOT reveal your Wallet Payment ID nor other personal info (egs. full name, e-mail address), here, at this very public forum, the Brave Community.
Brave Rewards - Brave Support response times vary greatly, between a few days to much longer (weeks) for FLAGGED cases. Such cases are in a queue and reviewed over time. I am not certain, how that translates to your wait time.
But, after a long delay and you wonder, ‘What has happened?!’ . . . create 1 more ticket, and after doing that, send a Direct Message (‘DM’) to ‘steeven’ (member of Brave Support) by going to: