Hello,
I’m currently having an issue with verifying my already existing (and working) Uphold account/wallet with a mobile device. I recently upgraded my phone from one model to another and re-synced my browser and settings with my desktop browsers. When I go to re-verify my rewards/ad wallet within Brave on the new mobile device, it fails, and doesn’t provide any specific error (it’s just generic). Has anyone dealt with this before and know how to resolve?
Android 12 and Brave 1.37.116
Is your browser wallet currently verified? No
What date did you verify your wallet? N/A
Have you been able to successfully receive payments in the past? Yes on old device
Are you using a VPN? No
Are you in a supported region (see here for list of supported regions)? Yes
Does your device pass the SafteyNet check (Android only)? Yes
Have you fully completed Uphold’s CDD requirements? Yes