Briefly describe your issue:
I have an old Macbook Pro with an install of Brave and wanted to move the balance to a new machine.
I tried to move the balance to uphold. I kept on getting an error connecting brave → uphold. there was message saying there was an ID check problem even though I passed the KYC on the Uphold.
I then tried to connect to Gemini and managed to connect the brave wallet to Gemini and get it verified.
As soon as I verified the wallet on Gemini, the balance disappeared and I cant see the balance on Gemini either! So I try to unlink from Gemini but the BAT balance is still zero.
What Operating System and Brave version are you using (Menu --> About Brave
)?
Macos Catalina 10.15.7
BRAVE
1.42.88
Chrominium (x86_64)
Further on this, I think the brave browser updated it self when I tried to restart the machine (thinking a restart might solve it). So it could have been using a really old browser.
Is your browser wallet currently verified? (yes/no)
Yes
What date did you verify your wallet?
15th Aug
Have you been able to successfully receive payments in the past?
into my Brave wallet yes.
Into my Gemini wallet, no
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes
Does your device pass the SafteyNet check (Android only)?
n/a
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes
I can see all the reward payments when I go to Rewards Inernals > Promotions