Missing Bats since last year

Haven’t received any bats since last year. Seems no one cares to address this issue

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What is happening? Can you be more specific about the issue?
Are you connected to Uphold/Gemini?

Hi @MsLadyDrifter thanks for sharing.

We’re sorry to hear you’ve been having issues receiving payouts.
Could you submit a ticket to our Rewards Support form, from there a Support Agent will happily look into your case.

Have only been hooked up to uphold. Ever since my account was compromised on Feb 6th, all my emails from you go straight into my trash folder without going to inbox. Every month I visit many many sites and yet I don’t get any bats for them. Look at my activity and see that last year I got bats each and every month up to Oct November time. Nothing since then. Strange

I don’t think you get BATs for going to sites. You are talking about ads, right?

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I have and nothing gets resolved.

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Do you know the ticket number of your case?
If you do, could you kindly send me a DM.

Thanks!

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you get bats for sites you visit. That is what you get each month. The ads are figured in there too somehow.

No, you get ads for the “ADS FROM BRAVE REWARDS”. Those ads are personalised and the only ones giving BATs

Request #812156

well the amount changes each time I visit a new site. the ads are far less frequent than the sites I visit. Changes right after the new site is visited…

Hi @MsLadyDrifter

Unfortunately, I do not see a ticket submitted to us with that ID 812156
I think that submission was to Uphold’s support form.
Can you submit a ticket to Brave Support here - https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431
You can then share the ticket number once you’ve submitted your issue.

Thanks.

Can you explain to me why my location is saying Canada when I live in Georiga, USA? Also, why are all your emails going straight into my trash folder and not even hitting my inbox? This has been the case since someone stole my funds on 6Feb22.

Can someone tell me where I can find my bats that were supposedly awarded for September? Its not in my wallet.

Can you explain to me why my location is saying Canada when I live in Georiga, USA? Also, why are all your emails going straight into my trash folder and not even hitting my inbox? This has been the case since someone stole my funds on 6Feb22.

Where does it say this? Your Uphold account? If yes, then it could be because you probably did not update info after you moved to the US (If you moved tho)

Noone knows, try removing them from spam and mark as important

yes my uphold account and I have never lived in Canada.

Upi should raise a complaint with Uphold then. Raise one here