Missing assets in BAT Wallet

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#1

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

Description of the issue:

How can this issue be reproduced?

1.receiving assets into BAT Wallet

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Expected result:

Brave Version( check About Brave):

Mobile Device details

Additional Information:

#2

I sent assets to BAT Wallet from Coinbase Wallet thru ETH and can not see my assets in my BAT WALLET

#3

@Jasontkearns48 Login to Brave Wallet and make sure Ethereum Network is selected (it is selected by default). Then Edit visible assets > Add custom asset and enter details as given here (starting with Token Contract Address)-

#4

Thank you, I will follow your instructions

1 Like
#5

I already did that

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#6

Nothing is showing up

#7

I sent screen shots of the transaction from my Coinbase wallet

#8

Your address begins with 0xde15... right? If you fill in the token contract address first, the rest details are filled in automatically and make sure the decimal of precision is 9.

#9

Thank you. I will try again

1 Like
#10

I added it, but still can not find the asset I sent

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#11

How do I now go about finding the KEANU I sent over ?

#12

If you go to Accounts tab, do you see the address that begins with 0xde15…?

#13

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