Missing 400 BAT from my creator account, now balance showing only 0

I had 400+ BAT before April creators payment start. Now my balance showing only 0 BAT. Also i dont receive my creator payment. I pm steeven with my creator email many times but he wont reply.

Help me please Steeven

Please DM the email linked to your account.

Dm done, please check

Please answer my DM. I have sent you a message and am waiting for an answer

Steeven dm done, please check it. I request you.