Could anyone explain to me why we need to keep these around and how they improve support provision and information organisation?
Also, when a post expired with zero responses, what is that for?
If nobody knows the answer, surely it should get flagged as a lack of knowledge in the community???
O_o
Posts expire after 30 days of inactivity. Within that time, it’s assumed the issue may have been resolved, updates may have fixed it, or the user has moved on.
With the volume of posts here, it’s challenging to keep revisiting older threads. Personally, I focus on users who actively engage and provide relevant details. If a post is too vague or inactive, it’s often not worth the time and energy to follow up. This might differ for official Support, but that’s how I approach it.
If no answer is provided, it’s usually because the post wasn’t seen, was forgotten, or simply got lost—not because nobody knows the answer. Often, questions do get researched if there’s uncertainty.
Transparency. It’s valuable to keep a record of how long issues have existed and ensure users don’t feel ignored or that posts are being arbitrarily removed. It also helps showcase the good and bad of community interactions.
I believe it’s now 2 months (60 days), not that it really matters 
Negative. Varies. But overall 1 month. For example:
But you’re right some will be longer, for example:
Seems like perhaps topics with no category are the ones defaulting to 2 months?
Oh fair enough, I was seeing 2 months the few times I was looking 
