Lost half of my BAT after connecting Brave to my Uphold wallet

Brave Rewards Rewards Support
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1

Briefly describe your issue:
After connecting my Brave Wallet w/ Uphold, I got 24 BAT deposited in my account, almost half of what I originally had (43 BAT).

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10, Version 1.46.153

Is your Brave Rewards Profile currently verified? (yes/no)
Yes

What date did you connect a your Brave Rewards Profile?
Friday 6th 2023, but Brave said I had problems with my Uphold account (in my uphold acc it said it was connected with Brave) so I tried earlier today and it worked

Have you been able to successfully receive payments in the past?
No

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices?
Yes

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Would you mind submitting your issue here? https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

A member of our team can investigate shortly.

Thank you!

Brave Support

1 Like
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It’s been 3 days and still haven’t received my lost BAT.
And of course, I haven’t received a response from my ticket form either, to be honest the lack of good costumer service is making me wonder if I should keep using Brave.

4

I just DM’d you. Thanks!

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