Lost bat tokens after verifying with uphold

Hi I would like to appeal an issue where I had 11 BAT before verifying and after I verified it’s showing me 6 BAT balance, so where did the rest go?
unknooown
and after I verified
unkssnown
literally lost around 6 or 7 BAT

Brave 1.37.111 Chromium: 100.0.4896.79 (Official Build) (64-bit)
Revision 8fb749dcab8700c24213791969e59deb72fee36f-refs/branch-heads/4896@{#1015}
OS Windows 11 Version 21H2 (Build 22000.556)