Lost all my BAT

My BAT account has just dropped to zero, and as a result I have lose all the BAT gained from opening 94 ads… This has already happened two weeks ago, please help.

Hi @IhorF - what OS and Brave version are you on?

My OS is Windows and the Brave version is Versión 1.9.76 Chromium: 81.0.4044.138 (Official Build) (64-bits)

Please DM your Rewards Internals. Thanks.

Información sobre la frase de recuperación: Válido
ID Pago Monedero: 1627f1b7-9a2d-4fbd-ad2a-ac960a6d27ab
ID Persona: 23083b34-2b8d-4d68-acc3-8519ca36f21c
ID Usuario: 23083b342b8dd68acc38519ca36f21c
Monedero creado: 31/5/2020

Hi @IhorF - is it still at zero? Do you have a KYC’d wallet with Uphold? Have you tried toggling rewards on and off?

No, it is 0.3 BAT but this from the ads that had been appearing since then…
Yes, I do have a KYC wallet with Uphold, Yes I have tried toggling on and off but it hasn´t solved the problem.

@steeven today is the payment day and I still can´t recover my lost BATs… and also it doesnt appear the “claim rewards” button.
Please help