Lost all my BAT account issue

I reset my PC and I cant find a way to get back my BAT from my old account… I have the account with all the BAT in my Brave Sync which I was told would transfer the BAT to my account but it never worked after I added my new account to the sync. Was wondering if i could get this back by contacting Brave but its been a month and they havnt even responded

The rewards wallet is not currently part of Brave sync:

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