Lost acess to BAT after formatting hard drive

Description of the issue:
i recently had to format my harddrive in order to upgrade my operating system. suddenly i am completely unable to sign in to brave, every time it says that it sent an email to reset my password, i never receive it. i have checked all spam folders.
unfortunately since they dont have actual customer service, i have to post this publicly which bothers me, i wish they would just have a real customer service, rather than a forum where everyone can read your issue
How can this issue be reproduced?

Expected result:
ability to sign into my account

Brave Version( check About Brave):

Additional Information:

24 days still havnt heard anything from non existent customer support.

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