Lost 8.6 BAT from my browser due to browser related issue and in another profile i am facing wallet issue!

i have multiple profiles in my brave desktop browser. But today when i access my brave browser profile, i get to see 8.6 BAT gone! please help me out with this! i have no proof but i can give you the wallet ID from my brave rewards internals, or whatever information which shows that i had 8.6 BAT but it never came to my wallet!

and in another profile, i have 5.2 BAT stuck, and the browser asks me to join brave rewards again and again. i clicked the button " create wallet" and left it as it is, its 2 days and still it is creating a wallet! please help me out with these 2 issues!

basic info:
i am using Windows 10
brave Version 1.10.97 Chromium: 83.0.4103.116 (Official Build) (64-bit)

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