Loss the my rewards. Not receive BAT in Uphold and blance =0

Hi. I had 6.25BAT after claimed. But after I connected with my Uphold account. No have BAT transfer to Uphold and my blance reward reset =0. Why? You can see the video

https://www.mediafire.com/file/8yhkjzzt0iwy3so/Uphold_- Brave_2021-04-08_18-18-42 %2528online-video-cutter.com%2529.mp4/file

Please help me!

Version 1.22.71 Chromium: 89.0.4389.114 (Official Build) (64-bit)

https://www.mediafire.com/file/8yhkjzzt0iwy3so/Uphold_-Brave_2021-04-08_18-18-42%2528online-video-cutter.com%2529.mp4/file

https://www.mediafire.com/file/8yhkjzzt0iwy3so/Uphold_-Brave_2021-04-08_18-18-42%2528online-video-cutter.com%2529.mp4/file