Loss of my BATs because of UPHOLD

Hi guys.

I wanted to transfer my BATS to uphold and to do so I tried to verify my identity.

However, UPHOLD suspended my account because the age difference between the ID card and my selfie is too big.

As a result, I can no longer see my BATS unless the page is still loading. Otherwise, I see an error page.
Moreover, I tried to import my wallet on another computer and it shows me only 2 BATS…

Here are two screenshots illustrating my problem.