Login USB key error?

When i try and login to quickbooks online, if i select passkey which on chrome triggered my windows login pin, i get this error saying


Windows security
making sure its you
this request comes from “brave.exe” by brave software

Insert your USB security key in to the USB Port


how come its asking for a key not a pin number?

Brave version 1-77-100

Do you have windows hello active? Are you using Windows 10 or 11? It sounds like quickbooks is asking for your passkey which, I assume you know, is vastly more secure. It’s hard to ascertain by the info posted here..

Yeah hello works on other programs, and its windows 11, i havnt ever used a USB security key,

quickbooks works wqith the usual pin number on chrome,