Login data could not be loaded. ( BRAVE VPN Windows)

Browser Support Firewall + VPN
1

Please provide us with the following information

Windows - Laptop

Version 1.52.122 Chromium: 114.0.5735.110 (Offizieller Build) (64-Bit)

Detailed description of the behavior:

I am unable to connect to the VPN on my PC anymore even I paid for the subscription. The message that appears is: Login data could not be loaded

When I try to submit a ticket it also doesn’t work, error message:
“Support ticket could not be created, please check your connection”

Internet is working fine as you can see I am writing this topic/ticket from the same device.

Regards
K

2

@karlodagi,
Thank you for reaching out — I will make sure the form on our Help Center is working properly.

In the meantime, can you please visit account.brave.com, login and see if the Refresh Brave VPN button is present and if so, please click it and tell me if the issue persists?

Thank you

3

Hi Mattches,

There is no Refresh Brave VPN button and the issue still persists.

Thanks

4

Hi, I canceled the subscription and would like a refund for the 9.99€ as the the VPN is not working at all.