Log files showing sync' problems with Uphold wallet

Since I still miss 7 BAT from March 2022 and think that it is just lost (which I’m not happy about at all), I still want to help out.
When looking at the logs, I have the feeling that BRAVE struggles to sync’ with Uphold wallet:


[Apr 13, 2022, 4:41:24.5 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 13, 2022, 4:41:24.5 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 9:34:51.7 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 9:34:51.7 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 9:34:51.9 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 9:34:51.9 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 9:35:29.1 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 9:35:29.1 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 11:27:23.1 AM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Apr 14, 2022, 12:05:47.8 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 12:05:47.8 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 12:05:47.9 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 12:05:47.9 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 12:59:35.9 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 12:59:35.9 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 12:59:36.1 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 12:59:36.1 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 7:59:12.8 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 7:59:12.8 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 8:01:43.3 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 8:01:43.3 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 8:01:43.5 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 14, 2022, 8:01:43.5 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 14, 2022, 8:13:23.2 PM:ERROR:logging_util.cc(105)] Network error (net::ERR_CONNECTION_CLOSED)
[Apr 14, 2022, 8:13:23.2 PM:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[Apr 14, 2022, 8:13:23.2 PM:ERROR:uphold.cc(152)] Couldn’t get balance
[Apr 14, 2022, 8:13:23.2 PM:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[Apr 15, 2022, 5:17:10.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 15, 2022, 5:17:10.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 15, 2022, 5:24:16.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 15, 2022, 5:26:05.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 15, 2022, 5:26:05.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 16, 2022, 3:35:20.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Apr 16, 2022, 3:57:34.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 16, 2022, 3:58:18.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 16, 2022, 4:01:02.7 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 16, 2022, 4:01:02.7 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 16, 2022, 4:01:03.0 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 16, 2022, 4:01:03.0 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 16, 2022, 4:02:03.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 16, 2022, 4:04:12.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 16, 2022, 11:02:46.2 PM:ERROR:logging_util.cc(105)] Network error (net::ERR_CONNECTION_CLOSED)
[Apr 16, 2022, 11:02:46.2 PM:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[Apr 16, 2022, 11:02:46.2 PM:ERROR:uphold.cc(152)] Couldn’t get balance
[Apr 16, 2022, 11:02:46.2 PM:ERROR:wallet_balance.cc(150)] Can’t get uphold balance

[Apr 19, 2022, 10:37:09.0 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 19, 2022, 10:37:09.0 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 19, 2022, 10:57:26.9 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 19, 2022, 1:02:14.2 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 19, 2022, 1:02:14.2 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 19, 2022, 1:02:14.4 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 19, 2022, 1:02:14.4 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 19, 2022, 6:17:43.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 20, 2022, 10:07:59.7 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 10:07:59.7 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!

[Apr 20, 2022, 1:19:04.9 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 1:19:04.9 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 20, 2022, 1:19:05.6 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 1:19:05.7 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 20, 2022, 1:22:21.4 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 1:22:21.4 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 20, 2022, 1:23:38.9 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 1:23:38.9 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 20, 2022, 1:25:19.0 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 1:25:19.0 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!

Reload it from the start delate and reload

well, these are logs…
I don’t really see what deleting and reloading them will change its content…

Can you elaborate ?

update

[Apr 20, 2022, 3:48:48.8 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 3:48:48.8 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 20, 2022, 3:48:52.1 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 3:48:52.1 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!

[Apr 20, 2022, 4:55:48.0 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 20, 2022, 4:55:48.0 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 21, 2022, 8:58:25.4 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 21, 2022, 8:59:50.5 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 21, 2022, 8:59:50.5 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 21, 2022, 8:59:50.7 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 21, 2022, 8:59:50.7 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 21, 2022, 9:57:47.0 AM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Apr 21, 2022, 9:59:30.8 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 21, 2022, 9:59:30.8 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 21, 2022, 9:59:30.9 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 21, 2022, 9:59:30.9 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 21, 2022, 10:21:48.4 AM:ERROR:get_available.cc(69)] Unexpected HTTP status: 502
[Apr 21, 2022, 12:04:03.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 21, 2022, 7:41:28.4 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 22, 2022, 10:13:49.4 AM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 22, 2022, 10:13:49.4 AM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 22, 2022, 10:21:14.6 AM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad

message @steeven or @Mattches

These logs are not for users to interpret. There are several threads already open explaining that this is a known issue that the team has identified and is currently being addressed.

Please be patient as we work to resolve this issue.