I subscribed to Leo Premium through the desktop Brave browser, but the premium features do not seem to be available on the iOS Brave browser. Are there any limitations on using multiple platforms?
Hello @Entitle6023 - I’d be happy to assist you directly! If you’re able to submit an inquiry via our Help Desk here, this will enable us to look into the matter. When writing in, please include the email address used for your subscription and we’ll be able to look it up in our systems.
Many thanks, and looking forward to hearing from you!
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@B-Lee I do want to tag you back on this to ask, would this be done similarly to how the Brave VPN is done where they can link between App Store and Brave Premium at account.brave.com? I’d test myself but I let the subscription lapse and not in the budget to add again.
Guess just hoping to get a more general idea on how to link the devices so if anyone else has issues. Especially since I’m not seeing that as one of the FAQ things listed at https://brave.com/leo/ or in the Help Center at https://support.brave.com/hc/en-us/categories/20990938292237
Hey @Saoiray - this should be a case where all that is needed is for the customer to log into their Brave Premium account on their iOS device to refresh credentials following setup. If they run into any trouble past that point, we’ll probably need to gather additional account details from them (so it’s best if they write into us via Zendesk).
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No matter what I do, I cannot use Leo premium on iOS. I keep clicking the link and it keeps redirecting me in an endless loop. It’s how I signed up to start with. You managed to take my money and give me nothing in return. Must have tried for 30 minute 40 different ways
I’m sorry to hear you’re still encountering linking troubles @Shwayne5 and I’d be happy to assist you directly! If you’re able to submit an inquiry via our Help Desk here, this will enable us to look into the matter. When writing in, please include the email address used for your subscription and we’ll be able to look it up in our systems.
Many thanks, and looking forward to hearing from you!
@Saoiray thank you for flagging me. The linking steps should be the same as those for linking the VPN across multiple devices, but there is still some potential for unforeseen errors to occur. Sometimes the subscription credentials need to be repaired/data added on the back-end, which may be the case here.