Wow… Okay. Time out!
MarkAction is spot on in his assessment and impression with the Brave Support failure in addressing his simple query. It signals an utter lack of professional responsibility of the Brave team.
As an educator and a clinician, I will take one small-time-segment to offer this: Shame on your lack of professionalism. (This management model seems to be affected by a generational disconnect.) There are certain universal laws of business operations and – especially customer service. From the outside, there are trouble signs, which makes me nervous about fully supporting your vision and product offering.
Currently, I only use Brave about half-time and do not engage with any or the offered benefits because of the annoying glitch and the – glaringly obvious - red flags I sense in your operations/ business model.
Users are not programmers; we are not privy to, nor have, the physical access to the mechanisms to fix an observed problem.
I am also on the outside looking in. I came to this forum titled ‘support’ to have a small, but hugely, annoying glitch addressed. After reading this exchange, I am struck that the Brave Business Model likely pervades with a ‘self-serve mentality. It also smacks of a, likely, top-down management style.
Why risk being treated like your forum admins just treated MarkAction? His exchange is an opportunity for internal improvement.
In the end, I have no sense what the overall project scope for the Brave Model entails, but I see some very real red flags for the ability of the Firm to sustain their business model for more than a few years. Oh, the group may limp along for some years, but by overlooking and professionally addressing legitimate user questions will certainly degrade the ability to grow, thrive and gain the respect and support of the customers who rely on your product offers.
Strongly suggest your team assess your management and operations culture. Look for some assistance in cross-generational and bottom-up business practices.
Hint: It’s not the Toyota method that will help you win here; maybe consider the Walt Disney University or another, similar, program. The key for your group is understanding your customer and being of real service in a targeted and efficient manner.
Well, this old crone is done offering her opinion. I do hope you take my observation to heart and act on it. I’d like to dump the other search engine I am using and provide loyalty to Brave – after you fix your internal problems.
Oh, like MarkAction, I had to provide a level of PI to join just to post this comment. Unacceptable. Imagine walking into a grocer and being stopped at the door, barred from shopping until PI is provided and forced to join a card club. It is truly a customer turn-off. I also will be deleting any PI and disenrolling my participation once this post is accepted.
