@dsims New polls. Come vote! Keeping my fingers crossed I get over 18 votes. lol
Pretty sure the first one is not user friendly. You can have multiple entries for one option but can only click once. Any suggestions? Feel free to post your own poll(s) if you can think of a better way to present the options (please and thank-you!)
First poll already got 10 votes, quite decent. I don’t remember how my polls did, not worth remembering probably. Lol
I’m starting to think, we are making the community more of a discussion forum than a support forum. Support requests go on- https://support.brave.com/hc/en-us/requests/new and discussions, soft issues, workarounds etc. come here. Which is also quite nice.
Well, that first is multiple votes… I don’t think that counts!
@dsims had 18 unique votes in the poll below. Most votes I’ve ever seen in a poll! That’s my goal. lol Meet or beat. And really, not serious about that. Just having fun with a little friendly competition and kidding around. Apologies if I offend - I will tone it down from now on if it does.
Well, good imo. The support forum only approach was not functional imo. I think most people expect, even with a support forum, a method to escalate problems which wasn’t readily apparent or available. Now it is.
I like a balanced approach in a Community forum. Makes more sense to me. I would think you would want as much community involvement as possible and not all the community is technical. Some are creative, some just like to socialize, whatever, but there really was no place for these type community members. If they wanted a Technical Support Community only, they should have called it that! lol
Of course, they have all the other avenues for community involvement - Discord, Reddit, Twitter, etc., which is probably a big job to manage but it is just part of the world we live in. Out of all the options now, I do think the Community forum is the best place to capture the feedback, feature requests, unexpected issues, unknown bugs, etc. The other avenues of community involvement just are not conducive to accumulating this type information imo.
Anyway, just my spur of the moment, random thoughts on what you posted. Please excuse if something doesn’t make sense. You can always start a discussion topic if you want to go into detail with pros and cons and whatever! Don’t know if I’m in the mood for actually using my brain though…
you could look at community.brave.com as more of a support forum more so than like a community building tool
So why the heck didn’t they call it a support forum! grrr I don’t do Twitter or Facebook, period. I do Youtube if I absolutely have to, like listening to the playback of the community call, but otherwise I avoid it. I rarely go to Reddit and Discord because I don’t like their formats, not enough structure.
Of course, I think the community here could definitely use a work over. Needs better organization imo and less sub-categories. Could definitely make it more user friendly. But there could be a reason Brave has it built the way it is. After all, it is a SUPPORT forum for EMPLOYEES and not a COMMUNITY forum for USERS. You know, the old whose point of view are you addressing.
but um yeah i think we like to keep uh community.brave.com is as clear from you know the community oriented stuff as possible uh just to leave more space for the support team to be able to see you know the questions coming in and not crowd not overcrowd it with our community stuff
First, congratulations on overtaking dsims (though, I had to remove my vote there, lol). Now lemme laugh at this-
Imo, what they might be indicating is that, they don’t want the community to be a place of chit-chat or talk show. And the kind of work you guys do here is far from that and is more towards support oriented.
Maybe issues concerning individuals or involving private information would go for support request and general issues like shields/sites, Brave Wallet, Rewards etc. with work-arounds, User Solutions come here.
Agreed. I think non-support posts should be Brave related at a minimum. However, I think not promoting the Brave Community and “leaving more space for the support team” has more to do with $$s. Brave is probably paying for storage and the more users and non-support involvement, the more $$s involved. Organization of a non-support section is doable I think they just don’t want to put the additional resources ($$s) into subscription, storage, moderation, and/or whatever else is involved in expanding the Community.
Some people complain about their older posts being deleted. Suggesting Brave has a problem with the content/removing negative posts. I think removing posts probably has more to do with space limits than the content. Just look at the activity from prior years. There is a miniscule amount of posts with less than 200 views. Is that believable? That indicates to me that a lot of posts have been removed but who knows.
Guidelines would help especially if community members are still allowed to help with support topics. If I think a topic can’t be resolved within the community, I just post the form information. BUT there are still support staff posts saying to DM them with information. Those are the ones that confuse me. When to post support form and when to post to DM support staff? Murky waters there. lol