Issues with Ads Reward

Hello, I’m located in France, since May 5 I have had no notification of ads.
I activated notifications on windows but I do not have “Brave” in the senders (see screen).
Could you help me on this please?


1 Like

@MisterNobody,
Thanks for reaching out. Do you currently have Brave set as your default browser?

@Mattches
Yes it is.
Just for info, I re-install Brave but no change …

@MisterNobody,
Thanks for letting me know. There are a few things that may be causing this but it’s hard to diagnose on my end. If you don’t mind, can you try the debugging steps laid out in this thread and share your results with me so that I can better assist you?

Ok, thanks !
I will follow your instructions and I’ll let you know :slight_smile:

@Mattches

Ok, here what I get.
I don’t have “Notification not made” in “chrome_debug.log” file, just this :

[5288:11216:0510/220452.827:ERROR:cache_util_win.cc(21)] Unable to move the cache: 0
[5288:11216:0510/220452.827:ERROR:cache_util.cc(141)] Unable to move cache folder C:\Users\Yvan Blateau\AppData\Local\BraveSoftware\Brave-Browser\User Data\ShaderCache\GPUCache to C:\Users\Yvan Blateau\AppData\Local\BraveSoftware\Brave-Browser\User Data\ShaderCache\old_GPUCache_000
[5288:11216:0510/220452.828:ERROR:disk_cache.cc(185)] Unable to create cache
[5288:11216:0510/220452.828:ERROR:shader_disk_cache.cc(623)] Shader Cache Creation failed: -2

1 Like

@Mattches

I’ve “Brave” on Notification center

Problem is sloved ?

@Mattches

Still no ads notification, do you have any ideas to solve my problem ?

Thanks

@MisterNobody,
Sorry for the delay.
So, in short, those messages don’t tell us much of anything useful. However, if you’re still willing, I want to try running with the following modified flags (at step 4 in debugging steps):
brave.exe --enable-logging --log-level=2 --vmodule=brave_ads=3 -brave-ads-production
Then, find and check the chrome_debug.log file and let me know what the output there is.

I’ve bookmarked this thread so that I can better keep track of it so response time isn’t so inconsistent,-- apologies again.

@Mattches
Thank you for your reply :slight_smile:
I try it and this is what I find in chrome_debug.log file :

[7656:32:0517/191112.412:INFO:refill_tokens.cc(39)] Initializing refill tokens
[7656:32:0517/191112.412:INFO:redeem_token.cc(43)] Initializing redeem token
[7656:32:0517/191112.412:INFO:payout_tokens.cc(29)] Initializing payout tokens
[7656:32:0517/191112.412:INFO:confirmations_impl.cc(59)] Initializing Confirmations
[7656:32:0517/191112.412:INFO:confirmations_impl.cc(663)] Loading confirmations state
[7656:32:0517/191112.413:INFO:confirmations_impl.cc(720)] SetWalletInfo:
[7656:32:0517/191112.413:INFO:confirmations_impl.cc(721)] Payment id: 0ddc95b0-2116-423a-a2bb-9fb995074e53
[7656:32:0517/191112.413:INFO:confirmations_impl.cc(722)] Public key: 5b07950b2fd161c5451907182974316d5c6598244d865fed9e0bde2c6306aed3534e223a3b9a656758224e249926abd6135f44c81d7503718fba03fc4bf6ba57
[7656:32:0517/191112.414:INFO:bat_contribution.cc(1505)] Starts in 23
[11412:11180:0517/191112.471:INFO:client.cc(285)] Successfully loaded client state
[7656:32:0517/191112.472:INFO:confirmations_impl.cc(642)] Saving confirmations state
[7656:32:0517/191112.472:INFO:confirmations_impl.cc(642)] Saving confirmations state
[7656:32:0517/191112.472:INFO:confirmations_impl.cc(689)] Successfully loaded confirmations state
[7656:32:0517/191112.472:INFO:confirmations_impl.cc(82)] Successfully initialized
[11412:11180:0517/191112.989:INFO:client.cc(267)] Successfully saved client state
[7656:32:0517/191112.998:INFO:confirmations_impl.cc(1058)] Start paying out redeemed tokens in 531407 seconds
[7656:32:0517/191112.998:INFO:confirmations_impl.cc(1019)] No failed confirmations to retry
[7656:32:0517/191112.998:INFO:refill_tokens.cc(53)] Refill
[7656:32:0517/191112.998:INFO:refill_tokens.cc(71)] RequestSignedTokens
[7656:32:0517/191112.998:INFO:refill_tokens.cc(74)] No need to refill tokens as we already have 50 unblinded tokens which is above the minimum threshold of 20
[7656:32:0517/191112.998:INFO:bat_contribution.cc(1505)] Starts in 1740095
[11412:11180:0517/191113.025:INFO:ads_impl.cc(159)] Successfully loaded user model
[11412:11180:0517/191113.025:INFO:ads_impl.cc(171)] Initializing user model
[7656:32:0517/191113.075:INFO:confirmations_impl.cc(659)] Successfully saved confirmations state
[7656:32:0517/191113.075:INFO:confirmations_impl.cc(659)] Successfully saved confirmations state
[11412:11180:0517/191113.140:INFO:ads_impl.cc(176)] Initialized user model
[11412:11180:0517/191113.140:INFO:ads_impl.cc(90)] Successfully initialized
[11412:11180:0517/191113.141:INFO:ads_impl.cc(865)] Start collecting activity in 3600 seconds
[11412:11180:0517/191113.142:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191113.695:INFO:ads_serve.cc(64)] Successfully downloaded catalog
[11412:11180:0517/191113.695:INFO:ads_serve.cc(137)] Parsing catalog
[11412:11180:0517/191113.695:INFO:catalog.cc(37)] Successfully loaded catalog
[11412:11180:0517/191113.695:INFO:ads_serve.cc(143)] Catalog parsed
[11412:11180:0517/191113.695:INFO:ads_serve.cc(159)] Generating bundle
[11412:11180:0517/191113.695:INFO:bundle.cc(55)] Generated bundle
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(728)] SetCatalogIssuers:
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(729)] Public key: qi1Vl8YrPEZliN5wmBgLTuGkbk8K505QwlXLTZjUd34=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(730)] Issuers:
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: uor3AzFj4OmdCxwetsYD1TxPXZSw40t3j/VOCUyC7Rs=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0.05BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: mmXlFlskcF+LjQmJTPQUmoDMV8Co2r+0eNqSyzCywmk=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0.10BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: IDHCAru7GPGQkmBvinkNYOu2HRotn6Zo4Mt92GjQeHc=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0.15BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: duj8c6wshE1OsjpkQs2aP4GuFzg6AHRTx0bkdYUKaio=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0.20BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: IJYNdVk9MIzc5vgn/4dQ5Xfb55kicxsNy4D4xAAtdX0=
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(733)] Name: 0.25BAT
[7656:32:0517/191113.696:INFO:confirmations_impl.cc(734)] Public key: AkgrYZwV34g8kCp6PMzdpwe7jpHQVTQ9FvBmt77g5gw=
[11412:11180:0517/191113.703:INFO:ads_impl.cc(883)] Stopped collecting activity
[11412:11180:0517/191113.703:INFO:ads_impl.cc(865)] Start collecting activity in 7515 seconds
[11412:11180:0517/191113.703:INFO:bundle.cc(213)] Successfully saved bundle state
[11412:11180:0517/191113.707:INFO:ads_serve.cc(186)] Successfully saved catalog
[11412:11180:0517/191113.848:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191113.859:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191113.868:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191113.875:INFO:ads_impl.cc(387)] Site visited https://www.google.fr/, not enough content to classify page
[11412:11180:0517/191113.876:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191113.884:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191113.893:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191126.342:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 8 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191126.387:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191126.387:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191126.393:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191126.401:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191126.409:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191126.512:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 7 and url: https://www.google.fr/
[11412:11180:0517/191126.520:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191127.108:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 8 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191127.119:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191127.127:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191127.135:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191127.519:INFO:ads_impl.cc(233)] OnMediaPlaying for tab id: 8
[11412:11180:0517/191127.519:INFO:ads_impl.cc(245)] OnMediaStopped for tab id: 8
[8708:11724:0517/191128.130:ERROR:platform_sensor_provider_win.cc(69)] Unable to create instance of SensorManager: Classe non enregistrée (0x80040154)
[7656:32:0517/191135.429:INFO:confirmations_impl.cc(934)] OnTimer:
timer_id: 1
retry_getting_signed_tokens_timer_id_: 0
payout_redeemed_tokens_timer_id_: 2
[7656:32:0517/191142.888:VERBOSE1:ledger_impl.cc(1029)]
[ RESPONSE - getGrantsCallback ]

time: 1558113102
result: Failure
response: {“statusCode”:404,“error”:“Not Found”,“message”:“promotion not available”}> headers cache-control: no-cache
headers connection: keep-alive
headers content-encoding: gzip
headers content-type: application/json; charset=utf-8
headers date: Fri, 17 May 2019 17:12:32 GMT
headers server: Cowboy
headers transfer-encoding: chunked
headers vary: accept-encoding
headers via: 1.1 vegur
headers x-rate-limit-limit: 60
headers x-rate-limit-remaining: 59
headers x-rate-limit-reset: 1558113212
[ END RESPONSE ]
[11412:11180:0517/191309.812:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 8 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191309.814:INFO:ads_impl.cc(294)] TabClosed for tab id: 8
[11412:11180:0517/191309.816:INFO:ads_impl.cc(294)] TabClosed for tab id: 7
[11412:11180:0517/191309.822:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191309.840:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191309.850:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191309.858:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191309.866:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191310.960:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191310.968:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191343.677:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191343.688:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191343.696:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191343.703:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.594:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 14 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191347.621:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191347.626:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.636:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.643:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.651:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.934:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 14 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191347.944:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.952:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191347.961:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191348.522:INFO:ads_impl.cc(233)] OnMediaPlaying for tab id: 14
[11412:11180:0517/191348.522:INFO:ads_impl.cc(245)] OnMediaStopped for tab id: 14
[11412:11180:0517/191348.613:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 13 and url: https://www.google.fr/
[11412:11180:0517/191348.620:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191349.424:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 14 and url: https://www.cnet.com/how-to/5-tips-on-how-to-keep-your-data-safe-from-facebook/
[11412:11180:0517/191349.427:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 13 and url: https://www.google.fr/
[11412:11180:0517/191349.437:INFO:ads_impl.cc(294)] TabClosed for tab id: 14
[11412:11180:0517/191349.444:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191349.451:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191349.460:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191349.467:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191350.792:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 13 and url: https://www.google.fr/
[11412:11180:0517/191350.792:INFO:ads_impl.cc(294)] TabClosed for tab id: 13
[11412:11180:0517/191350.798:INFO:ads_impl.cc(270)] TabUpdated.IsFocused for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191350.809:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191350.817:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191350.824:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191350.832:INFO:client.cc(267)] Successfully saved client state
[11412:11180:0517/191351.881:INFO:ads_impl.cc(284)] TabUpdated.IsBlurred for tab id: 2 and url: https://www.google.fr/
[11412:11180:0517/191351.881:INFO:ads_impl.cc(294)] TabClosed for tab id: 2
[11412:11180:0517/191351.898:INFO:client.cc(267)] Successfully saved client state
[7656:32:0517/191351.911:INFO:confirmations_impl.cc(51)] Deinitializing Confirmations
[7656:32:0517/191351.911:INFO:confirmations_impl.cc(1071)] Stopped paying out redeemed tokens
[7656:32:0517/191351.911:INFO:payout_tokens.cc(33)] Deinitializing payout tokens
[7656:32:0517/191351.911:INFO:redeem_token.cc(47)] Deinitializing redeem token
[7656:32:0517/191351.911:INFO:refill_tokens.cc(43)] Deinitializing refill tokens

I hope you can find a solution.

Hey everyone. I have the same issue as @MisterNobody (no ads notifications since ~1 week).
Located in France too.

When I use the @Mattches debugging method, I receive some ads but not as many as before.
The next day (after a power off / on) of my PC, no ads again until I use the debbuging method.

I have the feeling that the problem appeared with the last update of Brave.

hello,

i am from india and i just started using brave browser

i am not seeing ads in my region so when will it work for my country ?