Issue with balance after verifying via Gemini on multiple computers

Briefly describe your issue:

I connected and verified multiple computers to the same Gemini account. After I tried connecting the most recent computer (last of 3 computers using brave), I lost the balance from that last computer. Can you please help? The balances from the previous two computers is showing up on gemini, but nothing is showing up on gemini or brave from the most recent computer

What Operating System and Brave version are you using (Menu --> About Brave)?

Mac OS Mojave 10.14.4
Brave 1.40.113 Chromium: 1003.0.5060.114

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Aug 9, 2022

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

The first thing you should do is update the browser to the latest version, v1.42.88 at this time. Further, can you please elaborate on what balance you’re referring to that isn’t transferring? When funds are deposited into a custodial account (such as Gemini), they stay in the Gemini account and are unaffected by the browser in any way.

However, if the BAT is not connected to a custodial wallet and is only held in the local browser wallet, the wallet must first be linked to Gemini before the funds appear there.

So for your situation, did you have BAT (on the third computer) in an unverified wallet in the browser? Or was the browser wallet also verified with Gemini?

Thanks for your response. Unfortunately, my machine is too old to update to the latest MacOS and latest Brave version.

I’m referring to the balance that I had previously on the last (3rd machine) that I verified via gemini. I just did the verification today and the balance that I had before the verification isn’t showing up in my (now) verified Gemini account. Thanks

Okay I see what you’re saying.
Can you please submit the information surrounding your issue to our Rewards Support form? From there we can provide further assistance and investigate your case.

Additionally — you should still be able update the browser at least. Doing so may resolve this issue in itself. Also when you submit your ticket, let me know what your ticket number is here so I can ensure your case gets addressed.

Thank you

I downloaded the latest version of Brave and updated it just now. still having the same issue. Please see my ticket number below:

149861

Thanks again!

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