Is the Seed Phrase Wallet Restore Still Supported? Unable to restore wallet!

I have a wallet that has NOT been verified with Uphold. but I have my seed phrases saved. I have re-installed my computer and am attempting to restore my wallet using the seed phrases. I initially was getting an error briefly “Uh oh! the Brave Rewards server is not responding. We will fix this as soon as possible.” Now it is telling me the restore was successful. In both cases though my wallet balance was not restored.

Is this the expected behavior? Is there no way to back up a wallet without using Uphold?

Thanks!

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