They should do a lot of things.
They have only recently fixed Sync V2 which was necessitated because Syncv1 was so broken it was causing issues in Brave. Sync v2 in beta and dev versions now apparently shows Open Tabs on other devices now. Before it was only showing the last 4 manually entered URLS. This was something I spotted when I was testing the beta back in Jul/Aug 2020 but could not get any response here on the community why I was seeing this. Only after posting a bug report on GitHub did I find out that was a known issue but was how Sync v2 was going to function. Now 4 months later
This end user, has no interest in BAT or crypto, but wants a browser to function properly for the 18 hrs a day that it is being used. I often wonder how many of Brave’s reported active users are only using Brave simply for earning BAT and the money that it earns which has fallen drastically.
I also wonder whether the browser functionality and support are spread thin due to also having to look after BAT payout / missing BAT etc. Due to these issues, I frankly waffle a lot between using Brave and MS Edge Chromium as my default browser. I have no strong allegiance to any particular browser and support is something that I need to have when I find issues.