Impossible to get funds from Brave wallet

Briefly describe your issue:

#Unable to receive funds from Brave account via Rainbowbridge to Aurora yet I’m charged for the transaction fee.

Simply put I’m tired from this cat and mouse games by now. I am requesting to receive my funds A.S.A.P to my debit account.

Is your browser wallet currently verified? (yes/no)

#Yes

Have you been able to successfully receive payments in the past?

#Using wallet first time

@hub please look into this. Thanks !

Hi @DLO

I’ll try to help. If you could just answer these few questions:

What version of the wallet are you on ?
Are you on desktop or mobile ?
Can you confirm that you did the transfer through https://rainbowbridge.app/transfer ?
Can you click on transaction history on rainbow bridge and get extra information ?
Also can you confirm that you have added Aurora network to your brave wallet ?

Also just FYI, we can’t send funds to your debit account for two reasons:
(1) Brave Wallet is non custodial wallet and cant access your funds.
(2) we don’t offer a fiat off ramp on the wallet yet i.e. you can’t withdraw funds directly to your bank account

Let me know if this helps,

Thanks,

Hubert

Hello Hubert

Thanks for the quick action.

I will answer to your questionnaire in between your questionnaire

Q:What version of the wallet are you on ?

20221020_023856.gif

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.