I'm not getting ads anymore at all

Briefly describe your issue: I’m no longer getting ads, and clicking on those on the new tab does not increase my BATS. Everything used to work, and I’m sure that my country has ads currently active because I checked. Also, my friends from the same country, same OS, and same everything have ads and it works.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11 | Version 1.28.106 Chromium: 92.0.4515.159 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no) No

What date did you verify your wallet? I still did not

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes


You’re using Windows 11, not 10?
Either way I would try this, I found it was off on mine. The ads started coming up again when I fixed this. Still don’t get BAT but the ads come through. Maybe it will help you, just that FocusAssit part was an issue for me, the rest was fine:

Hey, thanks so much! I tried this before as well and it did not help something is still wrong with Brave…

Also yes I do use Windows 11 but so does my friend and it works for him… Strange.

darn, sorry it didn’t fix it! hopefully someone else has some other ideas.

@deadstarsunburn I work on the ads team here at Brave, would you like to screen-share so that I can help diagnose the issue? If so, please send an email to tmancey@brave.com with suitable times over the next couple days. My timezone is GMT -5. Thanks, Terry

@rmobo can you please DM your payment id which can be found at brave://rewards-internals. Thank you, Terry

Thanks so much! Sent you an email.

They wont help you at all.

They asked for my wallet ID and stuff, but nothing happens nor will happen.

they will say its because of your area, your operative system or anythin else and just close the topic unsolved, like they do with all the other thousands of similar topics.
They dont care
try presearch, thats a good project and they do help you personally even via telegram

I have sent you DM.

@rmobo thank you, I have responded. Terry

@deadstarsunburn thank you, I have replied to your email. Terry

Hi. I work on the ads team here at Brave. I would be more than happy to jump on a screen-share to help diagnose any issues you are experiencing with Brave Rewards. Please email tmancey@brave.com with your suitable times. My timezone is GMT -5. Thank you, Terry


I have dmed you the requested payment id 2 times now. First time 19 days ago, second time 3 days ago after you had requested it again.
I have also sent you logs from Brave Browser which show some sort of errors but I cannot tell if they are related to my issue which you can also find described in my own thread here: No payout, no ads, next payment in October?

HI, i need your help too, I have the same issue.

Can you help me please??

Hi. Can you please DM me your payment id from brave://rewards-internals. Thanks, Terry

Hello Sir,

My balance in brave rewards section goes to zero about 1 hour ago. During shifting of “monthy payout arriving in 7 days”.And in some cases, monthy payout rewards for october appears to be less and haven’t deducted from current earning this month estimation.

Take a look at my wallet id and solve this issue as soon as possible.

Please solve this issue as this is problem arises at your backend. @tmancey @steeven @brendan

We have fixed an issue where rewards should be reset at Midnight local time on the 1st of each month. Some rewards which were not cashed-in with our servers maybe carried over to the following month. Please see my reply to your email. Thanks

I was receiving ads for a few months then in September, it just stopped completely. Not one single one. Can you help with this issue?

I have had the same issue. No ads for a few months. I didn’t get anything in September. I also looked at my reward setting page and tried to turn on and off the ads switch and I cannot turn it back on. So I am stuck and I cannot turn on the ad switch anymore. I need help as well. Thank you