I’m having trouble activating my VPN, I’m using a MacOS Sonoma 14.6.1 and I can’t activate my VPN, I always get the message to subscribe, when I already have a paid subscription and when I click on the option that I already have a subscription it shows me a window with the message “Forbidden” I’m in trouble here, I need the VPN for work
Please HELP!!
I’m curious if these issues are related
Description of the issue:
Things were working fine, then suddenly I got a pop-up asking for authentication.
How can this issue be reproduced?
1.Trying to connect to the Internet
2.
3.
Expected result:
Secure connection
Brave Version( check About Brave):
1.7.118
Additional Information:
I cannot update because I cannot connect!
I run Brave on my Mac Studio with the Apple M2 Max chip, Sequoia 15.0.1 OS.
I’ve tried manually disconnecting the VPN in System Settings, but any time I try t…
I don’t think that’s the problem, when I click on the “I already have a VPN Account” button a screen appears that says “Forbidden”
Even if I try to delete my subscription, the “Forbidden” screen keeps popping up.
@TheRedSwine thanks for reporting. If you can submit a ticket here we will help to troubleshoot https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 .
Thank you!
Thank u Steven, I already made a report on this, waiting for the solution
1 Like
Thanks @TheRedSwine , can you share your ticket number? I can investigate if it hasn’t already been addressed at this point.
Thank you!
Sure Steven, The Ticket number is 286068, please let me know what do u find about it. Thank u
steeven
October 30, 2024, 2:48pm
10
TheRedSwine:
286068
Thanks @TheRedSwine ! I see that there was a second ticket opened as well, and it looks like it was just replied to.
Thank you!
system
Closed
November 29, 2024, 2:49pm
11
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