I should get 7.5 doller for tier1. But got just 1 doller equavelent bat. why?please help

hi, yesterday i just got 1 doller equavalent bat instead of 7.5 doller. usa user is confirmed.

please solve the issue

Please DM me the email linked to your account. Thanks!

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steeven I sent you the info you asked me, please check my message, thank you